Returns Policy

Cancellations and Refunds

We want you to be happy with goods purchased from The UBolt Shop. You have a right to cancel your order from the moment it is placed until this is dispatched.

You have a right to return your order for a refund, under certain conditions, up to 30 days of receiving the goods and notifying the business of the request to return the goods.

Returns Eligibility 

To be eligible for a full refund all items must be returned in their original condition, unused, unaltered, all original packaging unopened, any tags intact and with no damage or signs of use. 

Returns and Restocking Fee:

At our discretion we reserve the right to implement a fee of 25% of the items purchase price to any eligible returns. Any goods returned used, with packaging opened, with signs of use or damage may incur this fee to cover the loss as well as cost of inspecting, repackaging and restocking the item. Special order, non stock items and bespoke manufactured goods are not eligible for return or refund.

Return Shipping:

Customers are responsible for the cost of the return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method for returns.

Customer requesting a refund must notify us in writing either by (i) writing to The UBolt Shop or (ii) emailing; When returning the goods please enclose the original delivery note that came with the goods and state the reason for the return.

This does not affect your rights in respect of damaged or faulty goods.

Following your return we will provide a refund for the price you paid for the goods against your original credit/debit card details. We reserve the right to recover from this amount the cost of recovering the goods from you or the cost of you returning the goods to us if they are sent at our expense.